EulerHive Privacy Policy

Introduction

EulerHive, an IT services provider based in Bengaluru, India, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website, mobile applications, or IT services (collectively, "Services"). By using our Services, you consent to the practices described in this policy, in compliance with applicable laws, including India's Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect information to provide and improve our IT Services, which include web and mobile app development, software solutions, and IT consulting.

1.1 Information You Provide

We collect personal information you voluntarily provide when you:

• Fill out contact or inquiry forms on our website.
• Request IT services, consultations, or support.
• Subscribe to newsletters or marketing communications.
• Participate in surveys, webinars, or promotional events.

This may include: Name, Email address, Phone number, Company name and details, Project requirements or other details you share.

1.2 Information Collected Automatically

When you use our Services, we may collect:

• Device Information: IP address, browser type, operating system, device type, and unique identifiers.
• Usage Data: Pages visited, time spent, click patterns, and referral URLs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze performance, and personalize content. For example, we use Google Analytics to understand user behavior.

1.3 Information from Third Parties

We may receive information from:

• Social media platforms (e.g., LinkedIn, Twitter) when you interact with our profiles.
• Business partners or public sources (e.g., industry directories), where legally permitted.
• Third-party analytics or service providers supporting our operations.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, manage, and deliver IT services, including project development and customer support.
• Communication: To respond to inquiries, provide updates, and send marketing communications (with your consent, where required).
• Improvement: To analyze usage trends and improve our website, Services, and user experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting or responding to legal requests.
• Security: To detect and prevent fraud, unauthorized access, or other harmful activities.

3. Legal Basis for Processing

Under the DPDP Act, we process your personal data based on:

• Your consent (e.g., for marketing or cookies).
• Contractual necessity (e.g., to deliver IT services you requested).
• Legal obligations (e.g., compliance with Indian laws).
• Legitimate interests (e.g., improving Services or ensuring security), provided these do not override your rights.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Service Providers: Trusted third parties (e.g., cloud hosting like AWS, analytics tools like Google Analytics) that assist with our operations, bound by strict confidentiality agreements.
• Business Partners: For collaborative IT projects or marketing, with your consent where required.
• Legal Authorities: To comply with Indian laws, court orders, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, ensuring continued data protection.

All data is processed and stored exclusively in India, and we ensure third parties comply with applicable data protection laws.

5. Data Storage and Security

We store all personal data within India, in compliance with the DPDP Act. We implement reasonable technical, administrative, and physical safeguards, such as encryption, access controls, and secure servers, to protect your information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy (e.g., delivering IT services).
• Comply with legal obligations (e.g., tax records for 7 years under Indian law).
• Resolve disputes or enforce agreements.

After this period, we securely delete or anonymize your data, unless otherwise required by law.

7. Your Rights

Under the DPDP Act and other applicable laws, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Restriction: Restrict certain uses of your data.
• Objection: Object to processing based on legitimate interests (e.g., marketing).
• Data Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for data processing (e.g., marketing emails) at any time.

To exercise these rights, contact us at admin@eulerhive.com. We will verify your identity and respond within the timelines prescribed by the DPDP Act (typically 30 days). You may also lodge a complaint with India's Data Protection Authority when established.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality (e.g., session cookies).
• Analyze performance and usage (e.g., via Google Analytics).
• Personalize content and ads (with your consent).

You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality. For details, see our Cookie Policy (available upon request at admin@eulerhive.com).

9. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we discover such data, we will promptly delete it. Contact us if you believe we have collected a child's data.

10. Third-Party Links

Our Services may include links to third-party websites or services (e.g., social media platforms). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. International Data Processing

All personal data is processed and stored within India, in compliance with the DPDP Act. We do not transfer personal data outside India. If this changes, we will update this policy and implement safeguards like standard contractual clauses.

12. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and the relevant authorities as required by the DPDP Act, typically within 72 hours of becoming aware of the breach.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. For significant changes, we will notify you via email or a website notice. Please check this page periodically.

14. Contact Us

For questions, concerns, or to exercise your rights, contact:

EulerHive
Email: admin@eulerhive.com
Address: 849 S N Building, Sector 3 HSR Layout, Bengaluru, India

We aim to respond to all inquiries within 30 days, as required by law.